Service agreement (public offer)
1.1. This document is a public offer by SAYT INFO LLC (the Contractor) to any individual or legal entity (the Customer) to provide services through the sayt.uz website.
1.2. Registering on the website or paying for a service means full and unconditional acceptance of this offer. The agreement is concluded from the moment of acceptance.
1.3. Under the Civil Code of the Republic of Uzbekistan, the offer has the force of a written agreement.
3.1. The Contractor provides the Customer with domain registration and renewal, hosting, virtual servers (VPS), SSL certificates, website building and maintenance at the tariffs published on the website, and the Customer pays for them.
3.2. The scope and price of a service are set by the tariff in force when the order is placed.
4.1. When registering, the Customer gives accurate and complete information and keeps it up to date.
4.2. Signing in to the account with a login and password is treated as the Customer's own action. The Customer is responsible for keeping the password secret.
4.3. If unauthorised access is found or suspected, the Customer tells the Contractor immediately.
5.1. Service prices are shown in the tariffs on the website in Uzbek soums.
5.2. Services are provided on a 100% prepayment basis. A payment is credited to the balance, and the service price is deducted from the balance.
5.3. The payment date is the date the funds are credited to the balance.
5.4. Payment methods are listed on the Payment and refunds page. The Customer pays only by these methods; the Contractor is not responsible for funds sent any other way.
5.5. Bank and payment system commissions are paid by the Customer unless the payment method states otherwise.
5.6. The Contractor may change tariffs. A new price does not affect a service period already paid for.
6.1. A refund is made on a written request from the account owner, sent as a ticket in the account or to info@sayt.uz.
6.2. A service that has been paid for but not yet activated is refunded in full. Unused balance is also refunded on request.
6.3. Services for which payment has already been passed to a third party are not refunded: a registered or renewed domain, an issued SSL certificate.
6.4. If a service is suspended or deleted through the Customer's fault, no refund is made.
6.5. A refund is made by the same method as the payment. Payment system or bank commissions are not refunded.
6.6. A request is reviewed within 3 business days.
7.1. Domains. Domain registration is subject to the rules of the registry of the relevant domain zone. The Customer gives accurate details of the domain administrator and confirms them with documents on request. If the details are inaccurate or unconfirmed, registration may be refused or the domain suspended. Renewing a domain on time is the Customer's responsibility.
7.2. Hosting and VPS. Resources are provided within the chosen tariff. When the paid period ends, the service is suspended. Data of a service not renewed within 30 days after expiry is deleted and cannot be restored. Backing up data is the Customer's responsibility.
7.3. SSL certificates. An order cannot be cancelled once the certificate has been issued.
The services must not be used for:
9.1. The Contractor provides services according to the tariff, takes measures to keep them running without interruption and provides technical support.
9.2. The Contractor may suspend a service temporarily for scheduled maintenance.
9.3. The Contractor may suspend or terminate a service if the offer is breached, information is inaccurate or security is at risk.
9.4. The Customer pays for services on time and complies with the offer and the law.
10.1. The Contractor's liability is limited to the price of a service paid for but not provided.
10.2. The Customer is solely responsible for the content on their website and server.
10.3. The Contractor is not liable for interruptions caused by third parties (telecom operators, registries, payment systems).
11.1. Card payment limits and fraud control measures are set out on the Payment security page and form an integral part of this offer.
11.2. The Contractor may put on hold or decline a suspicious payment and ask the payer to confirm their identity.
12.1. By accepting the offer, the Customer consents to the processing of their personal data.
12.2. Data is processed only to provide services, meet legal requirements and prevent fraud, and is not passed to third parties except as required by law. Data needed to register a domain is passed to the relevant registry.
The parties are not liable for failing to perform obligations because of extraordinary circumstances beyond their control (natural disasters, decisions of state bodies, large-scale telecom outages and the like).
Disputes are settled first by negotiation. If no agreement is reached, the dispute is heard in court under the law of the Republic of Uzbekistan.
15.1. The Contractor may change the offer unilaterally. A new version takes effect when it is published on the website.
15.2. The agreement takes effect on acceptance and remains in force until the parties have fully performed their obligations.
SAYT INFO LLC
Address: TashGRES 2/84, Bogishamol street, Yunusabad district, Tashkent, Uzbekistan
Account: 2020 8000 9006 4421 7001
Bank: Aloqabank JSCB, Operations Department, MFO: 00401
TIN: 304176269, OKONX: 82100
Phone: +998 71 200 60 02, +998 94 345 60 02
Email: info@sayt.uz
Director: T.Sh. Abdumuminov