A contact form is the bridge to clients. A bad one loses people; a good one wins them.
Core elements
Name, email, phone, message. Four fields are enough.
Placement
Contact page, footer, floating button.
Trust signals
Contact info, address, map, social proof.
Response time
\"Within 24 hours.\" And keep the promise.
Multiple channels
Form, phone, email, Telegram, WhatsApp, live chat.
Anti-spam
reCAPTCHA v3, honeypot, time-based check, Akismet.
Email notification
SendGrid, Mailgun, AWS SES.
Auto-reply
Confirmation to the customer.
CRM
HubSpot, Pipedrive.
Mobile
Click-to-call, click-to-email.
A/B testing
\"Submit\" vs \"Contact us and get a reply in 24 hours\".
Privacy
GDPR checkbox.
Success state
Clear message or redirect to a thank-you page.
Sayt.uz
4 fields, multi-channel, reCAPTCHA, auto-reply. Conversion 12% (industry 5-8%).